Client Satisfaction: The satisfaction of our clients is crucial to the future development of our company. Not only do we work to meet the expectations of our clients, our goal is to exceed their expectations. In doing this, it will allow us to become a greater service company to our clients.
Integrity: Open and honest communication is the driving force of our company. As we interact with each other, our clients, and assigned accounts with utmost respect and trust, we maintain the integrity of our strong organization.
Treating customers fairly: In all of our dealings with consumers on behalf of our clients, we strive to be clear and concise in both our written and oral communication. Paramount in our process is the need to ensure that consumers are treated fairly and reasonably with proper regards to personal situation.
Innovation and Improvement: We will continue to think innovatively. We will improve our process to accommodate the changing needs of our clients and the industries we serve.
Teamwork and Accountability: In order to maintain strength in our organization, we work together as a unified team. Team members will be accountable for individual performance standards, ensuring superior quality of work at all times.
To create a clear distinction in our Industry: To be a standard by which all others measure. Our vision is to achieve the maximum level of return and service for our clients by continuing to be results-oriented, providing the highest level of compliance, integrity and performance, whilst maintaining our impeccable reputation. We believe our clients are the reason why we are able to provide our services. Client satisfaction at all levels of the recovery process is a goal that will not be compromised.
We are committed to providing consumers and commercial institutions the dignity they deserve to resolve their delinquency by offering them reasonable and affordable financial solutions that will result in recoveries that will exceed our clients’ expectations. We are resolved to expect the highest standards of honesty from all of our associates and strive to attract and retain superior employees by providing them a stable and enjoyable work environment. We consider our employees to be a major asset in accomplishing our mission
"To be a company of unyielding standards and integrity. Our reputation for honesty and ethical conduct is tested, proven,and displayed in each action we engage in, and each transaction we make. As your service provider, we will work hard for you recovering your collection accounts in a timely, efficient, and appropriate manner. We pledge to represent you in the highest fashion, while providing a competitive, compliant and professional service."
We are a professional collection agency providing comprehensive credit management services to both the consumer and commercial debt arena.
We pride ourselves on offering individual attention to our clients, understanding their needs and drivers to ensure that we may fulfil our clients’ business needs and specific requirements.
We provide a transparent and individual service to each of our clients, taking time to learn their business.We work with our clients to offer individual solutions and a bespoke service, ranging from lettering through work flows to bespoke reporting.
We will resource each client depending upon the client’s specific requirements and ensure that those working with our clients are supported by our skilled team through each stage of the process
County Collections Ltd © 2014 | All Rights Reserved
Company Registration Number :SC359052 I FCA Licence: 634536 I Data Protection Licence : ZA074083 I VAT Number : GB194779247
Authorised and Regulated by the Financial Conduct Authority for accounts formed under the Consumer Credit Act 1974 (amended 2006)
To view the CSA Code of Practice please click here
County Collections Ltd, Registered Address :- 272 Bath Street, Glasgow, G2 4JR , United Kingdom.