Our Approach


Few borrowers aim to fall into debt. At County Collections we recognise this reality and work to ensure that monies are collected in a sensitive, compliant and timely manner. We regard compliance with our legal obligations as an operational minimum; instead we strive to deliver new levels of excellence. In everything we do we ensure customers are treated fairly throughout their dealings with us.


Our Business Values

We believe that honesty, impartiality and integrity in our dealings with others are pre-requisites for successful and long-standing relationships. We are committed to conducting our operations fairly, honestly and lawfully in all of our dealings with our employees, customers, suppliers, business partners and with the communities in which we work.


Working One to One

We recognise that getting into debt can be a source of great stress; our job is to make it as easy as possible to find a way forward and put debt issues into the past. Naturally we want to help resolve past credit issues as quickly as possible, but we pride ourselves on our flexibility and will work over an extended period to help people to get back on track financially. Our highly trained team of negotiators are on hand to talk through the options, helping people one to one to appraise their current circumstances and developing a fair and sustainable way forward.


Different ways to Resolve Debt

You can call us on 0330 055 3791 or e-mail us at customer@countycollectionsltd.com and our helpful team will work with you to develop repayment patterns to suit your individual circumstances.

The Importance of Debt Management

Helping customers to manage past debt issues is important work. Debt can represent a source of stress for many and the cost of uncollected debt is a cost borne by the wider community. Our role is to keep bad debt to a minimum helping everyone in the process. Whatever the reason that debt has become an issue for a customer, we are on hand to provide non-judgemental help and support and to make that debt a thing of the past. By working with us, we can help many thousands of customers become debt free – something that we are very proud of working towards.

County Collections Help


If you require assistance with any aspects of your debt or management of your account, please contact us using the options below

Call us on 0330 055 3791