Agency Panel Management

County Collections Ltd manages panels of Debt collection agencies (DCA's) for major organisations’, accepting responsibility for the selection, on boarding, ongoing performance management and auditing of the DCAs. This is facilitated using our  “Panel Manager” software which is a fully automated account segmentation, outsourcing, managing, CRM and MI tool that is fully created and developed in-house and is licensed by our client base.

This account placement and management application maintains control over the outsourcing, information flow and management of accounts to external agencies for the duration of the collection lifecycle, although for multi-layered champion/challenger opportunities and ultimately maximising best net return for our clients debt portfolios.

The system is designed to service each account throughout its collections cycle for maximum returns, including performance forecasting and MI / DCA activity reporting, data enrichment, analysis and segmentation, recovery strategy determination and management, agency placement and performance management and query/complaint management and resolution